Covid-19 Policy
ALL ARRIVALS:
For your safety, our safety and for the smooth running of the park, it is important you read, remember, and practice our requests. Our Good to Go Certificate shows that we are following government and industry Covid-19 guidelines throughout the site.
Download a copy of our Covid-19 PolicyView our Good to Go Certificate
Check-in
On arrival, we request that only the passenger in the car/motorhome gets out to check in, obviously if travelling alone this does not apply to you. The passenger is only to get out of the vehicle when it is their turn to check in, if there is a queue, please stay in your vehicle and move forward as and when you can until your turn to check in.
It goes without saying, please be sensible and do not come to Fields End Water, if you have had any of the Covid 19 symptoms, (new persistent dry cough, temperature, flu like symptoms) in the last 14 days before arrival. Anyone who has the symptoms while on-site, please inform a member of staff immediately, self-isolate in their unit, and seek guidance from NHS 111.
We are only allowing 4 customers in the reception at any one time, so we can all stay 1 meter+ apart, please check on space before entering and follow sign and procedure at the reception steps.
Hand sanitisers
There are hand sanitisers, in blue dispensers outside each building on the park, please use them.
Social distancing
We will be encouraging social distancing with posters around the park, we will insist that units are parked in the middle of the pitch, to maximise distance from other guests.
Fishing lakes
Fishing will be open as normal, only guests from the same unit can share a swim.
We may not be putting the benches out around the lakes for now, so less chance of cross contamination.
Café
The café will be open for takeaway services and limited in house dining.
Toilets
The toilet in reception will be for staff only.
Fishermans toilets will be open.
Visitors
Sorry we can’t except any visitors to site during this pandemic, strictly residents only.
CARAVAN & MOTORHOME ARRIVALS:
Payment
We request that you pay for your holiday online (please see link on the email) before you arrive or over the phone only, if you really cannot pay online. This cuts down check in time and contact between staff and guests. We have erected a screen in reception to protect both parties too.
Please have a £10 note ready if you would like a barrier card.
Toilets & Showers
There will be a couple of toilets open on site, but the showers and washing up facilities will not open until 17th May 2021 (governemnt permitting).
Waste
The Elson waste system will be open for black waste only, please wash hands immediately after using it. Grey waste is to go to the drains at you pitches or under taps in areas of the park where you do not have a drain at your pitch. Please observe the one way system.
LODGE & POD ARRIVALS:
Check-out
We have had to change the check-out time to 9am for the time being, so we get extra time to clean the lodges according to the government standards that have been put in place at the time, please see that this is for your own good, to know that they have been cleaned properly before you arrive.
General notice
LATEST LOCKDOWN ANNOUNCMENT: The Touring Park, Lodges & Pods are now open, hooray!!. We will communicate via this splash page, keep checking it please. Please note our facilites blocks are now open, with slightly reduced showers and basin for social distancing regulations. We are encouraging guests to still use their own facilities as much as possible for obvious reasons, and to wait outside if there isn't a shower or toilet available.
FISHING: The fishing lakes are open, please arrive between 7am - 4.30pm, reception is now manned and you can buy a ticket from there.
If you do need to contact us, please email if possible, we can't manage the number of calls we are getting.
If you would like to cancel or change the dates of your holiday, please email us, as we need changes in writing.
Please stay safe and we will see you soon.